From the category archives:

Business Management

How HR Can Create Value: Fixing the Broken Button

June 22, 2010

The other day I was at a client’s office listening to a presentation.  The topic was how to effectively complete the company’s online timecard system. As the group was discussing the details of how to complete the online timecard, the talk turned to how to notify ones supervisor of impending PTO (Personal Time Off). One [...]

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Author Interview with John Spence

April 20, 2010

  Earlier this year, I discovered the book Awesomely Simple and wrote a book review on it for this blog. I admired the book’s down-to-earth approach and wanted to learn more, so I reached out to its author, John Spence. John agreed to sit down with me last month for an interview.       [...]

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Leadership: It’s a 50-50 Deal

March 16, 2010

The “are leaders born or made?” debate. Said I wasn’t going to go there, but it’s just too irresistible.  A couple of weeks ago on the HR Happy Hour, we had a discussion on this very issue. The Twitter backchannel was ablaze with people debating the topic. Personally, I grow weary of the debate because [...]

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Employees Can’t Get No Satisfaction

January 14, 2010

With a clumsy nod to the Rolling Stones’ classic tune, it appears to be true: since 1987, workers have become steadily less satisfied with their work.  This is according to research results released last week by The Conference Board.  What’s more, it’s not a generational thing: satisfaction is decreasing amongst all ages groups.  While the [...]

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What Matters Now: Seth Godin’s e-book

December 27, 2009

Thanks to a Twitter post by Mike Myatt, look at the fantastic treasure I just unearthed from Seth Godin: his “What Matters Now” e-book featuring a diverse group of  seventy “thinkers” sharing one simple thought per page of the book.  The e-book is a free download.  Click here to go to the link. It has [...]

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When Performance Review Meets the Customer Experience

October 6, 2009

I just returned from the grocery store, one that I frequent nearly every week.  This is what I overhead as my groceries were being rung up and bagged today: Supervisor (to cashier): “When you’re done ringing her up, meet me upstairs for your evaluation.” Cashier: “OK.” Supervisor walks away. Cashier (to bagger): “Oh, man. . [...]

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