Communication

Thank You. 4 Ways to Make Those Two Words Count

May 9, 2011

Yesterday was Mother’s Day. Along with a wonderful day enjoyed with my family, I received an unforeseen bonus from an unlikely source: my son’s Little League coach. Imagine my surprise when I opened my email yesterday to find a genuine note of “thanks” from Coach Bob to all the mothers on the team. People appreciate [...]

Read the full article →

8 Ways for CEOs to Tap Their Insiders

April 30, 2011

The concept of MBWA still has legs. Here’s how to capitalize on it. How much time should a CEO spend interacting with company employees versus external partners? More than you might think, according to research conducted by the Harvard Business School faculty. There is evidence interacting with “insiders” (employees and their board of directors) is [...]

Read the full article →

Safety in the Workplace

March 30, 2011

5 Tips for Creating a “Speak Up” Culture Phil is the president of a mid-size company that has a huge safety problem. If you were to tell him this, Phil would scoff and proudly show you his company’s OSHA records. It’s true that Phil’s company does a great job protecting the physical safety of [...]

Read the full article →

Safe at Home – Watch Your Words

March 28, 2011

Dwane Lay who blogs at Lean HR is hosting a unique HR Carnival this week. He’s asked all carnival contributors to write a post with the same title: “Safe at Home.” We’re to write about what that title means to us personally and publish it today. The carnival featuring all submissions with this title will [...]

Read the full article →

Nourish Your Network

March 16, 2011

Do these four things and watch your professional network flourish Last week I facilitated a conference break-out session on networking with a group of nutrition educators and health professionals. The conference was billed as “celebrating food, health and collaboration” so I titled my presentation “Nourish Your Network”. It was a fantastic audience. They were eager [...]

Read the full article →

Networking Resources for Choices Conference

March 10, 2011

Today I facilitated a break-out session on the topic of networking at the Choices Conference in Lansing, Michigan. Many thanks to Paul McConaughy for introducting me to the Michigan Nutrition Network , the organization sponsoring the conference. While preparing for the session, I revisited some of my favorite books on creating connections. I also found several great [...]

Read the full article →

The Snowball Effect: When Small Workplace Offenses Grow Out of Control

February 7, 2011

In my blog post, Avoid Snappy Comebacks with Snarky Comments, I advised workplace professionals to resist the urge to lob snarky retorts in response to a co-worker who’d just dished up the same. Human Resources executive Jay Kuhns remarked, “Small comments can turn into big problems so quickly. Great advice, Jennifer. ” Jay’s comment brought [...]

Read the full article →

Avoid Snappy Comebacks with Snarky People

February 3, 2011

Someone Googled “come back for want some cheese with that whine” and Google returned my post Want Some Cheese with That Whine? The person viewing the search was most likely disappointed, as the post was about how Human Resources deal with whiny employees. However, it does raise an interesting question about workplace communication: what would [...]

Read the full article →

Disaster Recovery for Emotional Outbursts

November 12, 2010

You’re a professional, right? [Waiting for the affirmative.] Yep, that’s what I thought. Me too. One of the hallmarks of professionalism is emotional restraint; I pride myself on my ability to zip my lips when needed. But once in awhile, I experience a momentary lapse—times when exasperation or sarcasm gets the best of me and [...]

Read the full article →

← Previous Entries

Next Entries →