From the category archives:

Leadership

4 Ways to Gain Team Input

April 30, 2010

So I’m sitting at a large round table, talking with a team of eight senior-level leaders who work for a large corporation. These are smart, sophisticated people, who have both street cred as field operatives and many years’ experience leading various types and sizes of work groups. We’re discussing how to ensure that our communications [...]

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Leadership Carnival Anniversary Edition

April 4, 2010

One of the best things about the blog carnival format is seeing how bloggers employ creativity when summarizing the blog posts. Each month, I delight in seeing the host’s unique angle. One blogger who always has a unique take is Sharlyn Lauby at The HR Bartender. Sharlyn’s observations about HR, Training and Leadership are always [...]

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Leadership by Design: Intersection of Art and Science

April 1, 2010

Yesterday I was talking “shop” with two colleagues. We’re all in the business of helping develop leaders and the talk turned to instructional design. One of us asked, “How do you go about finding an instructional designer who also has deep experience in creating leadership programs for senior-level staff?” We noodled this idea around [...]

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Boundaries of Fearlessness

March 27, 2010

In his book Linchpin Seth Godin draws a distinction between the words fearless and reckless. Fearless people, he says, are “unafraid of things one shouldn’t be afraid of.” They push through any imagined “threat” to make a presentation to a difficult customer or conduct a challenging conversation with an underperforming employee. On the other hand, [...]

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Beyond Diversity Training

March 21, 2010

Ways to encourage diversity on your team beyond race, religion or sexual orientation. Several weeks ago, I got an unexpected Skype call. It was from my long-time client Pete. He was calling from Germany to say “hi” and let me know he’d just landed a new job as Director of Operational Excellence for a large [...]

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Leadership: It’s a 50-50 Deal

March 16, 2010

The “are leaders born or made?” debate. Said I wasn’t going to go there, but it’s just too irresistible. A couple of weeks ago on the HR Happy Hour, we had a discussion on this very issue. The Twitter backchannel was ablaze with people debating the topic. Personally, I grow weary of the debate because [...]

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Mentors: Your Words Matter

March 5, 2010

In January I wrote a post for National Thank Your Mentor Day in which I publicly thanked several of the people who had mentored me over the years. Not surprisingly, they all reached out to thank me for the recognition. Here’s what was surprising: not a single one of them remembered the advice that I [...]

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25 Free Leadership Development Resources

March 3, 2010

As part of my gig as a guest on the HR Happy Hour’s Leadership Show , I agreed to pull together some leadership resources for the Happy Hour listeners. When I talk with clients about leadership development, they often say one or both of the following: a) We don’t have the time to develop something [...]

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Employees’ Wish List to Customer Service Leaders

February 19, 2010

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of [...]

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