Comments on: How HR Can Create Value: Fixing the Broken Button http://people-equation.com/hr-create-value-button/ Musings on mastering the people equation by Jennifer V. Miller Fri, 03 Feb 2012 16:34:21 +0000 hourly 1 By: Franke James http://people-equation.com/hr-create-value-button/comment-page-1/#comment-1714 Franke James Thu, 24 Jun 2010 13:04:32 +0000 http://people-equation.com/?p=862#comment-1714 Jennifer, Great piece! That nagging little button that never gets fixed and offers employees a false sense of security that their message is getting through reminds me of the BP Deepwater Horizon. How many broken buttons did they have? Franke Jennifer,

Great piece! That nagging little button that never gets fixed and offers employees a false sense of security that their message is getting through reminds me of the BP Deepwater Horizon. How many broken buttons did they have?

Franke

]]> By: Jennifer http://people-equation.com/hr-create-value-button/comment-page-1/#comment-1709 Jennifer Wed, 23 Jun 2010 14:06:49 +0000 http://people-equation.com/?p=862#comment-1709 Mike, I'm so glad you're in my corner as "technical advisor". You are absolutely correct-- it most cases, large companies (such as the one I profiled above) have a point-person in place to monitor these issues. Clearly, this technical "oops" fell through the cracks. So perhaps under my heading of "Assess the Impact" we could add: "check in with your HRIS business process owner, if your company has one." Mike,

I’m so glad you’re in my corner as “technical advisor”. You are absolutely correct– it most cases, large companies (such as the one I profiled above) have a point-person in place to monitor these issues. Clearly, this technical “oops” fell through the cracks. So perhaps under my heading of “Assess the Impact” we could add: “check in with your HRIS business process owner, if your company has one.”

]]> By: Michael Krupa http://people-equation.com/hr-create-value-button/comment-page-1/#comment-1706 Michael Krupa Wed, 23 Jun 2010 04:44:59 +0000 http://people-equation.com/?p=862#comment-1706 Another way to solve this problem is to have a business owner for every HR system. Typically the "owner" would be a Business Analyst in the HRIS department. Normally having a business owner would prevent these type of silly problems from making it into a production system in the first place but I digress. Should someone discover an issue like a non-functional button, they should be able to open a bug request with the Business Owner who then hopefully would own getting it fixed. If the Business Owner does not seem to want to be bothered with fixing it, then all your recommendations above are gold. Loved the post. Another way to solve this problem is to have a business owner for every HR system. Typically the “owner” would be a Business Analyst in the HRIS department. Normally having a business owner would prevent these type of silly problems from making it into a production system in the first place but I digress. Should someone discover an issue like a non-functional button, they should be able to open a bug request with the Business Owner who then hopefully would own getting it fixed. If the Business Owner does not seem to want to be bothered with fixing it, then all your recommendations above are gold. Loved the post.

]]> By: Jennifer V. Miller http://people-equation.com/hr-create-value-button/comment-page-1/#comment-1704 Jennifer V. Miller Wed, 23 Jun 2010 02:09:32 +0000 http://people-equation.com/?p=862#comment-1704 Kevin, You are so right about that...if it was affecting external customers, the response would be swift. Now, about that goat rodeo.... Kevin,
You are so right about that…if it was affecting external customers, the response would be swift.

Now, about that goat rodeo….

]]> By: Kevin W. Grossman http://people-equation.com/hr-create-value-button/comment-page-1/#comment-1703 Kevin W. Grossman Tue, 22 Jun 2010 22:57:58 +0000 http://people-equation.com/?p=862#comment-1703 OMG. If this was a broken button on the corporate website that prevented leads and customers from contacting the company, someone's butt would be in the frying pan. This is simple customer service failure that will cost the company internal customers and lost productivity. C'mon. Fix it folks. Thanks Jennifer! I'm going to look into hosting a total goat rodeo. ;) OMG. If this was a broken button on the corporate website that prevented leads and customers from contacting the company, someone’s butt would be in the frying pan. This is simple customer service failure that will cost the company internal customers and lost productivity. C’mon. Fix it folks.

Thanks Jennifer! I’m going to look into hosting a total goat rodeo. ;)

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