October 22, 2010
Dissatisfaction is Part of the Deal for Change Agents While working out at the gym the other day, I indulged in bit of TV nostalgia and watched the Beverly Hillbillies. This particular episode had Jed and Granny discussing how to deliver some disappointing news to Jethro. “Now, don’t worry Granny,” Jed said reassuringly, “I’ll go easy [...]
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December 3, 2009
When was the last time you heard an employee say “Wow, the implementation of that new program (system/process/idea) was smooth!” My guess is you’ve rarely (perhaps never?) heard that. There are oodles of reasons why the launch of a new system goes awry— competing values, unclear objectives, unrealistic deadlines, budget constraints and so on. Here’s [...]
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