Posts tagged as:

Customer Service

Leaders Set the Tone for Customer Service

October 13, 2010

This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I [...]

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Coaching the Reluctant Retail Associate

April 7, 2010

I was out early this morning snapping up some bargains at one of my favorite mass-merchandise retailers. In what appears to be a developing theme with me, I overheard another conversation with Human Resources implications. (See my other HR eavesdropping observation here.) Overheard: Employee: “Do I really need to take two breaks and a lunch [...]

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Employees’ Wish List to Customer Service Leaders

February 19, 2010

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of [...]

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