Posts tagged as:

Management

Are Your Employees Going the Extra Mile?

June 4, 2010

Leaders, when’s the last time you saw your employees go the extra mile?  Today? Last week?  Last month? The photo at right was taken by Terry P., the Library Media Supervisor at my kids’ elementary school. (Back in the day, we called them “librarians”.) Shortly before this picture was taken, Terry had been doing an [...]

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Avoiding Verbal Spam

May 24, 2010

Sometimes a tweet just sums it up perfectly.  Ben Eubanks tweeted:   “Verbal Spam”.  Creates quite the mental picture, doesn’t it? How often are you subjected to verbal “spam” in the workplace?  Probably more often than you’d like.  My first reaction to Ben’s tweet was to imagine people who blather on, saying nothing of value.  [...]

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4 Ways to Gain Team Input

April 30, 2010

So I’m sitting at a large round table, talking with a team of eight senior-level leaders who work for a large corporation.  These are smart, sophisticated people, who have both street cred as field operatives and many years’ experience leading various types and sizes of work groups.  We’re discussing how to ensure that our communications [...]

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Author Interview with John Spence

April 20, 2010

  Earlier this year, I discovered the book Awesomely Simple and wrote a book review on it for this blog. I admired the book’s down-to-earth approach and wanted to learn more, so I reached out to its author, John Spence. John agreed to sit down with me last month for an interview.       [...]

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Leadership: It’s a 50-50 Deal

March 16, 2010

The “are leaders born or made?” debate. Said I wasn’t going to go there, but it’s just too irresistible.  A couple of weeks ago on the HR Happy Hour, we had a discussion on this very issue. The Twitter backchannel was ablaze with people debating the topic. Personally, I grow weary of the debate because [...]

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Mentors: Your Words Matter

March 5, 2010

In January  I wrote a post for National Thank Your Mentor Day in which I publicly thanked several of the people who had mentored me over the years. Not surprisingly, they all reached out to thank me for the recognition. Here’s what was surprising: not a single one of them remembered the advice that I [...]

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25 Free Leadership Development Resources

March 3, 2010

As part of my gig as a guest on the HR Happy Hour’s Leadership Show , I agreed to pull together some leadership resources for the Happy Hour listeners.  When I talk with clients about leadership development, they often say one or both of the following: a)      We don’t have the time to develop something [...]

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Employees’ Wish List to Customer Service Leaders

February 19, 2010

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of  [...]

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Stepping Into the Abyss

January 26, 2010

It’s great when a fellow blogger inspires me to get revved up on a topic. And so it is with Mary Jo Asmus’ series on the role that employees should play in helping their leaders improve.  Last week, in response to her post “Bad Manager or Flawed Human?” the discussion on her blog was lively.  [...]

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Leadership’s Ring of Fire

January 26, 2010

As part of an ongoing series on Positive Office Politics, Mike Henry from the Lead Change Group writes a thought-provoking essay on the ties that sincerity and authenticity have to building trust.  Need to get caught up on the series?  Start at the beginning with Jane Perdue’s blog Life, Love and Leadership. From there, check out my [...]

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