Posts tagged as:

Professionalism

Benefits of Blogging

April 22, 2010

We’re closing in on nearly a year of blogging here at The People Equation. It’s been a fantastic journey, one that Alexia Petrakos (aka The WPChick) recently chronicled in a case study. (Thanks, Alexia, for helping launch the blog!) Blogging has opened up my professional horizons and increased my visibility within the online community. It’s led [...]

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Giving Back

April 14, 2010

Miss Mulder greets me at the entrance to the kindergarten classroom. I settle into a child-sized chair at the front of a brightly colored floor rug (“The Pretty Rug” as Miss Mulder calls it) and arrange my reading materials. “Good morning!” I say cheerfully to a group of smiling, upturned faces. “Good morning!”responds the enthusiastic [...]

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Employees’ Wish List to Customer Service Leaders

February 19, 2010

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of  [...]

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Praising Mastery

November 6, 2009

I’m reading the book The Power of Respect by Deborah Norville.  She cites a very interesting study from the journal Motivation and Emotion. In this study, a group of researchers from Reed College in Oregon studied whether one form of praise was more effective than another.  The researchers used two different types of praise: “mastery”, [...]

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The Anatomy of a Comment

October 2, 2009

Yesterday I posted my reaction to the various “comments” that a local art competition is receiving in our community.  These comments are appearing in several places: the art competition’s website, the online version of the local newspaper and various other local blogs. Reading these comments caused me to reflect on the nature of discourse on [...]

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Are You a Good Host?

September 23, 2009

Do you have a friend who’s an excellent party-giver?  What is it about him or her that makes it so?  Is it the fantastic food? The diverse guest list? An excellent home that provides the perfect backdrop for gatherings?  It could be any of these things, but I’d bet the one thing that’s for sure [...]

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Big Girl Pants

September 12, 2009

I was hard at work at my desk one day, concentrating on a project.  I sensed someone standing in my doorway, then heard chuckling.  I looked up to find my staid, quiet “cube wall” neighbor laughing and pointing. She was directing her attention to framed artwork on my office wall that reads “Put your big [...]

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Does Your Attitude Need a Surgeon General’s Warning?

July 21, 2009

How to prepare for the coming recovery by turning caution into action By Guest Blogger Dave Schrader   As the recession wears on, I’ve begun seeing a pattern in some clients that may cost them dearly in the near future: fear and caution are silently working their way deep into the organization’s psyche.  And those [...]

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My Tweets Are Real

July 9, 2009

Professionalism in the Web 2.0 Era It all started with a t-shirt.  When I posted the results of my 30 Days of Tweeting Experiment last month, I sent an email to my colleagues announcing the blog.  The email contained a photo of me wearing a navy t-shirt (courtesy of the Ellen Shop) that boasted “My [...]

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