As a leader, have you planned for the Ambiguity Factor in your leadership communication plans? When it comes to communicating about change, there are oodles of reasons why the launch of a new system goes awry— competing values, unclear objectives, unrealistic deadlines, budget constraints and so on. From a social psychology standpoint, here’s another reason…
From Mired to Inspired: Breaking Free of a Conversational Quagmire
Think about someone you lead who you don’t see eye-to-eye with. Do you seem to be having the same tired old conversation again and again? Do you think that if you could just somehow make your point in a way that’s more appealing, then surely this person will see your point of view? I’m reminded…
10 Reasons People Resist Attending Your Meetings
Do you ever dread leading a meeting because you know that people are going to show up with barely concealed negativity or meeting malaise? People have lots of possible reasons for resisting your meeting. Take a hard, honest look at the meetings you run. Do any of these conditions exist? Here’s the good news: you…
Trust as a Renewable Leadership Resource
Trust can definitely be depleted — with behaviors like being rude, or losing your cool. The good news is trust is a renewable resource that leaders have access to, if they know how to tap into it. Here’s an infographic we created at People Equation to sum up important facts about building trust in the…
When Employees Complain: 5 Different Leadership Responses
How should a leader respond to an employee complaint? Depending on the circumstances that surround the concern or grievance, there are varying approaches on how to proceed. Below are five different responses to employees who voice concerns. Get clear on the type of complaint that’s voiced In this stellar HBR article, the authors describe four…