How should a leader respond to an employee complaint? Depending on the circumstances that surround the concern or grievance, there are varying approaches on how to proceed. Below are five different responses to employees who voice concerns. Get clear on the type of complaint that’s voiced In this stellar HBR article, the authors describe four…
Workplace Issues
Fostering a Trustworthy Work Environment: 5 Key Steps for Leaders
Is your organization built on a culture of trust? Trust is a vital component that can significantly impact the success and well-being of a company. However, in many organizations, trust is a scarce resource. According to studies, 79% percent of employees trust their coworkers ahead of HR, or their leadership. This lack of trust can…
Are You a Toxic Aware Leader?
We humans love a good label and right now, the word “toxic” is having a moment. Ever since it was highlighted as Oxford Dictionary’s international word of the year, quite a few of us have been noticing – and rightly so – that certain behaviors, policies and organizational systems in the workplace aren’t healthy. Love…
7 Ways for Leaders to Improve Employee Morale and Engagement
There are hundreds of articles written each week about creating workplace morale through improved employee engagement, yet how many of those articles describe the specifics of what leaders must do to achieve this important, yet elusive objective? Meet Bob Richards, CEO of North American operations for a global logistics company. Bob has extensive experience in…
How Leaders Can Create a Pocket of Excellence in a Toxic Workplace
Being a leader is tough enough, but downright demoralizing if you feel like you’re swimming upstream against the currents of a toxic workplace. If you want to stand apart and make a positive difference at work it might seem like you’re living in this weird, misshapen house where some of the doorways don’t lead anywhere,…