Back in the day when I was a branch Human Resources Generalist for a department store chain with nineteen locations, communicating with employees was pretty straightforward. We received messages from the corporate offices in Chicago and our store manager decided how to deliver the message—via all-store meeting, department managers or newsletter. Newsletters were my responsibility….
Blog
Change Management According to Granny
Dissatisfaction is Part of the Deal for Change Agents While working out at the gym the other day, I indulged in bit of TV nostalgia and watched the Beverly Hillbillies. This particular episode had Jed and Granny discussing how to deliver some disappointing news to Jethro. “Now, don’t worry Granny,” Jed said reassuringly, “I’ll go easy…
What We Teach How We Learn
I’m pleased to announce the launch of a resource that focuses on my core passion: helping people grow professionally. Learning and development professional Benjamin McCall has launched a new e-book called What We Teach How We Learn. The book features ten essays from people in the world of learning and development. Inside this book, you…
Leaders Set the Tone for Customer Service
This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I…
What’s New In Corporate Culture?
Randstad US, a global provider of HR services, recently commissioned the research firm Ipsos Public Affairs to survey a sampling of employed adults across the United States on their opinions about their company’s culture. You can review the findings here. As part of the research, Randstad used four definitions of company culture as cited in…