Don’t Wait For Your Company to Embrace Social Technologies American business leaders have long grappled with societal changes that influence their business practices. The advent of organized labor in the late 1800’s and the entry of women into non-traditional factory jobs during World War II are but two examples of large societal shifts that…
Blog
Don’t Let Nostalgia Impede Progress
Back in the day when I was a branch Human Resources Generalist for a department store chain with nineteen locations, communicating with employees was pretty straightforward. We received messages from the corporate offices in Chicago and our store manager decided how to deliver the message—via all-store meeting, department managers or newsletter. Newsletters were my responsibility….
Change Management According to Granny
Dissatisfaction is Part of the Deal for Change Agents While working out at the gym the other day, I indulged in bit of TV nostalgia and watched the Beverly Hillbillies. This particular episode had Jed and Granny discussing how to deliver some disappointing news to Jethro. “Now, don’t worry Granny,” Jed said reassuringly, “I’ll go easy…
What We Teach How We Learn
I’m pleased to announce the launch of a resource that focuses on my core passion: helping people grow professionally. Learning and development professional Benjamin McCall has launched a new e-book called What We Teach How We Learn. The book features ten essays from people in the world of learning and development. Inside this book, you…
Leaders Set the Tone for Customer Service
This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I…