Psychological safety is having an identity crisis. The once-obscure academic concept is now part of mainstream corporate lexicon–and, surprise! It’s been taken out of context, used incorrectly and misappropriated to the point that it’s barely recognizable in its current state. The concept’s bastardization is a crying shame because its original intention was pure: to offer…
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Need to Say “No” at Work? Here’s How
When did the word “no” become impermissible at work? Many people think they can’t say “no” on the job. They tell me, “It’s just not acceptable.” They say it’s because they work in a “can do” culture. Or, they work for a boss who is pure evil. They’re afraid they’ll lose their jobs if they…
Are You a Toxic Aware Leader?
We humans love a good label and right now, the word “toxic” is having a moment. Ever since it was highlighted as Oxford Dictionary’s international word of the year, quite a few of us have been noticing – and rightly so – that certain behaviors, policies and organizational systems in the workplace aren’t healthy. Love…
Why Employees Hate Development Plans and How to Fix It
I once had a coaching client confide to me that professional development just “wasn’t his thing.” His point: some people don’t see the value in the extra effort required for formalized self-improvement activities at work. This individual was a highly educated, hard-working and effective professional; I wouldn’t characterize him as a slacker. What is an…
7 Ways for Leaders to Improve Employee Morale and Engagement
There are hundreds of articles written each week about creating workplace morale through improved employee engagement, yet how many of those articles describe the specifics of what leaders must do to achieve this important, yet elusive objective? Meet Bob Richards, CEO of North American operations for a global logistics company. Bob has extensive experience in…