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Guest Blogger

3 Keys to Keeping a Virtual Open Door Policy

by Jennifer V. Miller

Recently I wrote a post about what happens to employees’ brains when they cross the threshold of their workplace door. In a happy coincidence, at about the same time, I was connected to Kyle Lagunas, who wrote an excellent post on his blog about doors and workplaces: how to maintain an “open door policy” when…

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HRM Today blog – The Loss of Social Capital

by Jennifer V. Miller

A while back, Erik Samdahl, Director of Marketing for the Institute for Corporate Productivity (i4cp), asked if I’d like to contribute an article to their blog HRM Today, which of course, I was happy to do.  The article is called Flight of the Employee Network and it’s about how the loss of well-connected employees might…

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Just Not With Their Ears

by Jennifer V. Miller

The following post is written by one of my mentors Sarah Gutek, a former Human Resources Executive. It’s a delight to have her contribute to The People Equation. Does this scenario sound somewhat familiar?  You’re getting ready to go into a staff meeting when Esther from accounting reminds you to make a big point to…

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Are Your Employees Going the Extra Mile?

by Jennifer V. Miller

Leaders, when’s the last time you saw your employees go the extra mile?  Today? Last week?  Last month? The photo at right was taken by Terry P., the Library Media Supervisor at my kids’ elementary school. (Back in the day, we called them “librarians”.) Shortly before this picture was taken, Terry had been doing an…

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Employees’ Wish List to Customer Service Leaders

by Jennifer V. Miller

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …

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