Trust can definitely be depleted — with behaviors like being rude, or losing your cool. The good news is trust is a renewable resource that leaders have access to, if they know how to tap into it. Here’s an infographic we created at People Equation to sum up important facts about building trust in the…
Leadership
When Employees Complain: 5 Different Leadership Responses
How should a leader respond to an employee complaint? Depending on the circumstances that surround the concern or grievance, there are varying approaches on how to proceed. Below are five different responses to employees who voice concerns. Get clear on the type of complaint that’s voiced In this stellar HBR article, the authors describe four…
Fostering a Trustworthy Work Environment: 5 Key Steps for Leaders
Is your organization built on a culture of trust? Trust is a vital component that can significantly impact the success and well-being of a company. However, in many organizations, trust is a scarce resource. According to studies, 79% percent of employees trust their coworkers ahead of HR, or their leadership. This lack of trust can…
The Stories that Undermine Your Ability to Delegate
What are the stories we tell ourselves? It’s a simple question, yet one rich with possibility. In my years of creating leadership development programs, one of the “stories” that continually surfaces with leaders is the story of “I need to do X for my direct reports because they are not yet ready/willing/able to do it…
Psychological Safety: Pro Tips for Leaders
You’ve no doubt heard about the concept of psychological safety–the words and actions that leaders use to foster the belief among their teams that it’s ok to speak up, voice differing opinions and be truthful. Have you actively considered creating a speak-up culture? Putting intention behind this concept will create a much stronger chance that…