Organizationally Speaking, That Is I heard an interesting interview last night with Ned Breslin, CEO of the nonprofit Water for People on American Public Media’s Marketplace radio program. Water for People’s mission is to provide safe drinking water all over the world. The interview explored the level of transparency that was created when the organization…
Leadership
Black Friday and Employee Burnout
Early in my career I was a Human Resources Generalist for Marshall Field’s department stores. Autumn was a busy time for the HR department as we ramped up the hiring and training for the seasonal staff. Black Friday was the official start to our industry’s busiest time of year—a fiscal “make it or break it”…
Leadership and Influence Summit
If you are interested in the topic of leadership, here’s a great free resource that my colleague Donna Bova alerted me to this morning: The Leadership and Influence Summit. It’s a free online learning event that’s on-demand— sign up and you’ll have immediate access to over 30 thought-leaders on the topics of leadership and influence. …
Open Up Your Leadership
Don’t Wait For Your Company to Embrace Social Technologies American business leaders have long grappled with societal changes that influence their business practices. The advent of organized labor in the late 1800’s and the entry of women into non-traditional factory jobs during World War II are but two examples of large societal shifts that…
Leaders Set the Tone for Customer Service
This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I…