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Personal Effectiveness

Why Silence at Work is a Good Thing—For Introverts and Extroverts Alike

by Jennifer V. Miller

Silence Sign

I am the offspring of two very different personality types: a gregarious extrovert and a studious introvert. My youth was shaped by my mother’s extroverted style. She had a positive, upbeat energy and effortless charm in social situations. From her, I learned how to thrive outside the safety of my home. But in my heart…

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Effective Meeting Leaders Set the Right Expectations

by Jennifer V. Miller

Arrows converge

People hate meetings. This is not earth-shattering news. Many of the complaints are legit: meetings are unfocused, too long, or unnecessary. Some of the complaints are humorous (but still true.) One of the lesser-mentioned reasons that merits consideration is meeting purpose. People get frustrated with meetings because they are unclear about expectations surrounding the reason…

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How Shutting Up Can Make You a Thought Leader

by Jennifer V. Miller

Who do you consider to be influential thought-leaders in your organization? Is it the talkative people who contribute incessantly? No, these non-stop talkers probably don’t have your deep respect.  More likely, it’s those who temper their talking and have a give-and-take approach to interpersonal communication. Those who can “read the room” and adjust when to…

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3 Sure-Fire Ways to Ruin Trust with Your Team

by Jennifer V. Miller

Charlie is a charming, highly persuasive marketing executive for a growing technology company. He’s a delight to work with—until you tell him what he’s asking for isn’t possible. Then, his charm rapidly dissipates. On a good day, you’ll get a reptilian smile with, “I’m sure someone with as many years in the business can find…

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No Leadership Title? You Can Still Influence Change

by Jennifer V. Miller

Quote about change from The People Equation

A People Equation reader wrote to ask my advice on the following: Our small company is growing and we need to learn to use organizational tools like spreadsheets more effectively. I’m comfortable using these tools, but many of my peers aren’t. The tools are out of their comfort zone, but once they learn the system,…

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