I was out in the stores early this morning snapping up some after-Christmas sale items. In what appears to be a developing theme with me, I overheard another conversation with Human Resources implications in the store this morning. (Blog series, perhaps? See my other HR eavesdropping observation here.) Overheard: Employee: “Do I really need to…
Human Resources
Praising Mastery
I’m reading the book The Power of Respect by Deborah Norville. She cites a very interesting study from the journal Motivation and Emotion. In this study, a group of researchers from Reed College in Oregon studied whether one form of praise was more effective than another. The researchers used two different types of praise: “mastery”,…
When Performance Review Meets the Customer Experience
I just returned from the grocery store, one that I frequent nearly every week. This is what I overhead as my groceries were being rung up and bagged today: Supervisor (to cashier): “When you’re done ringing her up, meet me upstairs for your evaluation.” Cashier: “OK.” Supervisor walks away. Cashier (to bagger): “Oh, man. ….