I just returned from conducting on-site meetings for a new client. The CEO of this company hired me to help his employees make the transition to a new organizational structure. We’re doing a series of input meetings, SWOT analyses and informational interviews. Something that one of the employees said this morning is really sticking with…
Leadership
When Performance Review Meets the Customer Experience
I just returned from the grocery store, one that I frequent nearly every week. This is what I overhead as my groceries were being rung up and bagged today: Supervisor (to cashier): “When you’re done ringing her up, meet me upstairs for your evaluation.” Cashier: “OK.” Supervisor walks away. Cashier (to bagger): “Oh, man. ….
Walking the Leadership Talk
How many times have you heard someone opine, “Leaders must walk their talk”? I’m pleased to report that corporate learning & development manager and award-winning leadership blogger Dan McCarthy is doing just that. Dan, the host of the popular Leadership Carnival on his blog Great Leadership by Dan, knows first hand how time-consuming hosting a…
The Anatomy of a Comment
Yesterday I posted my reaction to the various “comments” that a local art competition is receiving in our community. These comments are appearing in several places: the art competition’s website, the online version of the local newspaper and various other local blogs. Reading these comments caused me to reflect on the nature of discourse on…
The TMI of Leadership
The other day, I was having a discussion with a training manager named Sally. Her staff designs training for her company’s field sales force. Sally works for a large organization that has a reputation for promoting from within. Here’s what we were discussing: Leaders higher up in her organization have noticed that when the sales people…