Leaders Who Know When to Shut Up Get Better Ideas from the Team

February 26, 2018

For many years, I worked with a highly effective (and very respected) leader named Jack, who at the time was a senior executive at a large insurance company. After working together on a few corporate projects, Jack asked me to lead a three-day strategic planning session for his team. About two hours into the first […]

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THINK: 15 Ideas to Help You Talk Less and Listen More

February 10, 2014

A few years ago, my friend Erin Schreyer posted this saying on her Facebook page. That afternoon, the image found its place onto our family’s refrigerator, where it remains to this day. We’ve had many meaningful conversations using the “THINK” model. From spats with siblings, to ways to talk to a friend about a difficult […]

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