Back in the day when I was a branch Human Resources Generalist for a department store chain with nineteen locations, communicating with employees was pretty straightforward. We received messages from the corporate offices in Chicago and our store manager decided how to deliver the message—via all-store meeting, department managers or newsletter. Newsletters were my responsibility….
Organizational Effectiveness
Change Management According to Granny
Dissatisfaction is Part of the Deal for Change Agents While working out at the gym the other day, I indulged in bit of TV nostalgia and watched the Beverly Hillbillies. This particular episode had Jed and Granny discussing how to deliver some disappointing news to Jethro. “Now, don’t worry Granny,” Jed said reassuringly, “I’ll go easy…
Leaders Set the Tone for Customer Service
This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I…
Game-Changers Welcome Resistance
This morning, while preparing for the work day, I had a random thought and quickly posted it to Twitter: Props to Joan Koerber-Walker for starting the #BeOriginal hashtag on Twitter. Judging by the number of retweets, I’d say this tweet had legs! Or should I say “wings?” To go beyond the 140 characters with that…
25 Free Leadership Development Resources
As part of my gig as a guest on the HR Happy Hour’s Leadership Show , I agreed to pull together some leadership resources for the Happy Hour listeners. When I talk with clients about leadership development, they often say one or both of the following: a) We don’t have the time to develop something…