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Organizational Effectiveness

Employees’ Wish List to Customer Service Leaders

by Jennifer V. Miller

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …

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Awesomely Simple

by Jennifer V. Miller

Book Review: Awesomely Simple: Essential Business Strategies for Turning Ideas into Action By John Spence In the introduction to his book Awesomely Simple, author John Spence declares: “everything in this book is from real life: you’ll find no fluff, no grand theories, no intellectual back-flips.” Readers who want complex organizational theories or a rigorously annotated…

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