Ways to encourage diversity on your team beyond race, religion or sexual orientation. Several weeks ago, I got an unexpected Skype call. It was from my long-time client Pete. He was calling from Germany to say “hi” and let me know he’d just landed a new job as Director of Operational Excellence for a large…
Leadership: It’s a 50-50 Deal
The “are leaders born or made?” debate. Said I wasn’t going to go there, but it’s just too irresistible. A couple of weeks ago on the HR Happy Hour, we had a discussion on this very issue. The Twitter backchannel was ablaze with people debating the topic. Personally, I grow weary of the debate because…
25 Free Leadership Development Resources
As part of my gig as a guest on the HR Happy Hour’s Leadership Show , I agreed to pull together some leadership resources for the Happy Hour listeners. When I talk with clients about leadership development, they often say one or both of the following: a) We don’t have the time to develop something…
Employees’ Wish List to Customer Service Leaders
A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …
Awesomely Simple
Book Review: Awesomely Simple: Essential Business Strategies for Turning Ideas into Action By John Spence In the introduction to his book Awesomely Simple, author John Spence declares: “everything in this book is from real life: you’ll find no fluff, no grand theories, no intellectual back-flips.” Readers who want complex organizational theories or a rigorously annotated…