A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …
Awesomely Simple
Book Review: Awesomely Simple: Essential Business Strategies for Turning Ideas into Action By John Spence In the introduction to his book Awesomely Simple, author John Spence declares: “everything in this book is from real life: you’ll find no fluff, no grand theories, no intellectual back-flips.” Readers who want complex organizational theories or a rigorously annotated…
Office Politics: It’s Personal
Our 5-part series on positive office politics, (The P Quotient) is drawing to a close. In this final installment, Jane Perdue looks at personal influence, one of four key behaviors needed for a person to be considered politically savvy in a productive way. Just tuning in to this fascinating topic? Start here for the…
Do You Trust Your Agenda?
As part of an ongoing blog series on Positive Office Politics (follow #OPQ on Twitter), Susan Mazza asks “What’s Your Agenda?” In this blog post, she explores personal motivations and how they show up in the workplace. She says: We ALL have agendas. You could say our ambitions, no matter how altruistic or noble they may…
Tweet This! Book Review
Whenever I attend a business networking event and mention Twitter, I invariably get a group of people flocking to me wanting to know more about the social media micro-blogging site. They want to know “How do I get started?” “Is it really a viable business marketing tool?” and “Twitter seems so frivolous—does anybody really care…