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Jennifer V. Miller

When Performance Review Meets the Customer Experience

by Jennifer V. Miller

I just returned from the grocery store, one that I frequent nearly every week.  This is what I overhead as my groceries were being rung up and bagged today: Supervisor (to cashier): “When you’re done ringing her up, meet me upstairs for your evaluation.” Cashier: “OK.” Supervisor walks away. Cashier (to bagger): “Oh, man. ….

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When OK is The Best We Can Expect

by Jennifer V. Miller

The other day I was exchanging emails with my friend Kathleen who has extremely diverse interests.  She’s an accounting software trainer/working artist / gallery owner.  (How’s THAT for variety?!) It had been awhile since we’d talked and I inquired—“how are you?”  Kathleen emailed back, “I’m fine…well, OK.  But ‘OK’ is the new ‘Fine’, right?”  After…

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Book Review: Find Your Strongest Life by Marcus Buckingham

by Jennifer V. Miller

Marcus Buckingham wants to teach women how to live a “strong” life.  He says a strong life is one in which you are able to discern the activities which energize you, catch those moments and cradle them so that you feel fulfilled—personally and professionally. That’s a pretty tall order, especially when coming from a man….

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Walking the Leadership Talk

by Jennifer V. Miller

How many times have you heard someone opine, “Leaders must walk their talk”?  I’m pleased to report that corporate learning & development manager and award-winning leadership blogger Dan McCarthy is doing just that.  Dan, the host of the popular Leadership Carnival on his blog Great Leadership by Dan, knows first hand how time-consuming hosting a…

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The Anatomy of a Comment

by Jennifer V. Miller

Yesterday I posted my reaction to the various “comments” that a local art competition is receiving in our community.  These comments are appearing in several places: the art competition’s website, the online version of the local newspaper and various other local blogs. Reading these comments caused me to reflect on the nature of discourse on…

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