Guest Post by Phil Buckley Confidence is the most important trait leaders can draw upon when leading change. They need to be confident that they are looking at the right information, making the right decisions and giving people the right support to take on new routines. Confidence enables focus, builds momentum and inspires people to…
Building Trust in Leadership: The Emotional Bank Account
When my children were in elementary school, there was a situation in my household where one of my children fibbed to me prior to bedtime. The next day, after discovering the truth of the situation, I found myself ever-so-slightly less trusting of answers being given by that child. I was shocked at my hasty conclusion…
Thank You. 4 Ways to Make Those Two Words Count
On a Mother’s Day many years ago, I received what remains one of the most delightful and meaningful Thank You notes ever. The sender was my son’s Little League coach, Coach Bob, who demonstrated a leadership quality that went beyond the baseball field. People appreciate being thanked. This is true whether you’re a Little League…
The Leader’s Guide to Knowing When to Keep Your Mouth Shut
A prominent 20th century scientist weighs in on the human condition, acknowledging both work and play in an equation. The added bonus of knowing when to keep one’s mouth shut is the twist that makes this “people equation” so clever. Call it “The Z Factor”— the art of zipping one’s lip. Knowing when to stay…
Leaders Help People Connect the Dots
It was a typical day for Pete, a division manager who oversees the work of 1200 employees for a large multinational enterprise. Like many others, the day was full of meetings, deadlines and urgent tasks, when one issue rose above the rest: rumors had surfaced that the company was planning on selling off one of…