Service that delights, surprises, and amazes—it’s what we crave as customers. And, we are all customers. We’re service providers, too. Whether it’s as an office professional, an entrepreneur, a restaurant manager, a volunteer, a manager, a parent—there is always the opportunity to serve. But “service with a smile” isn’t a given; companies invest millions each…
How to be A Great Leader
A few months ago, I reviewed Frank Sonnenberg’s latest book, Follow Your Conscience: Make a Difference in Your Life & in the Lives of Others. It is my great honor to host Frank’s guest post here today. Guest post by Frank Sonnenberg Great leaders achieve success by setting the bar high, encouraging teamwork, promoting win-win…
The Benefits of a Structured New Leader Transition Process
Do you remember what your first day on the job was like as a new leader? Was it a chaotic blur of new names and faces? Did you attend a jam-packed orientation session, with stacks of paperwork? Leaders who are starting a new job — be it transferring internally to a new department, or joining…
#TimSackettDay Honors Victorio Milian
Today is the fourth annual celebration of Tim Sackett Day. It was started by HR blogger Laurie Ruettimann back in the day when she blogged at The Cynical Girl. Tim Sackett Day honors the unsung heroes in human resources – people who may or may not make the list of “Top HR Influencers.” But they are…
Emerging HR Trends for 2015 – News You Can Use
Are you looking for emerging trends for the upcoming year from HR industry experts? I was doing some research for my HR Answers page and found these great articles. For those of you in HR, be on the lookout for these issues that will affect the way you do business. And business leaders – you…