When I was a kid, struggling about going for a new opportunity my mom would say, “What’s it hurt to ask? The worst they can say is ‘no’.” Same message by Dan McCarthy of Great Leadership in his post Career Advice Part 4: You Have to Ask for It. . . . . ….
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Beyond Diversity Training
Ways to encourage diversity on your team beyond race, religion or sexual orientation. Several weeks ago, I got an unexpected Skype call. It was from my long-time client Pete. He was calling from Germany to say “hi” and let me know he’d just landed a new job as Director of Operational Excellence for a large…
Leadership: It’s a 50-50 Deal
The “are leaders born or made?” debate. Said I wasn’t going to go there, but it’s just too irresistible. A couple of weeks ago on the HR Happy Hour, we had a discussion on this very issue. The Twitter backchannel was ablaze with people debating the topic. Personally, I grow weary of the debate because…
25 Free Leadership Development Resources
As part of my gig as a guest on the HR Happy Hour’s Leadership Show , I agreed to pull together some leadership resources for the Happy Hour listeners. When I talk with clients about leadership development, they often say one or both of the following: a) We don’t have the time to develop something…
Employees’ Wish List to Customer Service Leaders
A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …