A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …
Leadership
Stepping Into the Abyss
It’s great when a fellow blogger inspires me to get revved up on a topic. And so it is with Mary Jo Asmus’ series on the role that employees should play in helping their leaders improve. Last week, in response to her post “Bad Manager or Flawed Human?” the discussion on her blog was lively. …
Leadership’s Ring of Fire
As part of an ongoing series on Positive Office Politics, Mike Henry from the Lead Change Group writes a thought-provoking essay on the ties that sincerity and authenticity have to building trust. Need to get caught up on the series? Start at the beginning with Jane Perdue’s blog Life, Love and Leadership. From there, check out my…
Employees Can’t Get No Satisfaction
With a clumsy nod to the Rolling Stones’ classic tune, it appears to be true: since 1987, workers have become steadily less satisfied with their work. This is according to research results released last week by The Conference Board. What’s more, it’s not a generational thing: satisfaction is decreasing amongst all ages groups. While the…
Best of Leadership Carnival 2009
The end a decade provides a great opportunity for reflection and that’s just what Dan McCarthy’s Great Leadership blog offers this month. The January Leadership Carnival showcases fifty top leadership bloggers in a “Best of 2009” round up. This post includes access to incredibly diverse leadership thinking. Topics include great coaching questions, building employee engagement,…