When my eldest child entered middle school, we discussed the ways our morning routine would change, including his need to wake up an hour earlier. The day before school started he said, “Mom, you don’t even need to get up tomorrow morning with me. I’ll make my own lunch.” He was cutting all ties. He had…
Search Results for: leadership
Building Trust in Leadership: The Emotional Bank Account
When my children were in elementary school, there was a situation in my household where one of my children fibbed to me prior to bedtime. The next day, after discovering the truth of the situation, I found myself ever-so-slightly less trusting of answers being given by that child. I was shocked at my hasty conclusion…
The Ambiguity Factor in Leadership Communication
As a leader, have you planned for the Ambiguity Factor in your leadership communication plans? When it comes to communicating about change, there are oodles of reasons why the launch of a new system goes awry— competing values, unclear objectives, unrealistic deadlines, budget constraints and so on. From a social psychology standpoint, here’s another reason…
Trust as a Renewable Leadership Resource
Trust can definitely be depleted — with behaviors like being rude, or losing your cool. The good news is trust is a renewable resource that leaders have access to, if they know how to tap into it. Here’s an infographic we created at People Equation to sum up important facts about building trust in the…
When Employees Complain: 5 Different Leadership Responses
How should a leader respond to an employee complaint? Depending on the circumstances that surround the concern or grievance, there are varying approaches on how to proceed. Below are five different responses to employees who voice concerns. Get clear on the type of complaint that’s voiced In this stellar HBR article, the authors describe four…