Trust can definitely be depleted — with behaviors like being rude, or losing your cool. The good news is trust is a renewable resource that leaders have access to, if they know how to tap into it. Here’s an infographic we created at People Equation to sum up important facts about building trust in the…
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When Employees Complain: 5 Different Leadership Responses
How should a leader respond to an employee complaint? Depending on the circumstances that surround the concern or grievance, there are varying approaches on how to proceed. Below are five different responses to employees who voice concerns. Get clear on the type of complaint that’s voiced In this stellar HBR article, the authors describe four…
The Secret to Building Trust in a Team: Leadership Vulnerability
What’s the secret to building a trusting team dynamic? From the many actions leaders take to build trust, there is one that research finds to be a game-changer: vulnerability. Leaders who are willing to share their small weaknesses are better able to connect with their teams and build stronger relationships. Want to learn the benefits…
Are You Over-Functioning in Your Leadership Role?
Most people want to work for a caring boss. Not only is it more enjoyable, it’s good for your health, according to research by Stanford professor Jeffrey Pfeffer. Compassion is certainly a hallmark of leadership effectiveness. But can a leader care too much? Shelley Row, a professional engineer and former transportation executive believes that caring…
6 Leadership Tips for Not Being a Jerk at Work
A hard truth: at one time or another, we’ve all been a jerk at work. Maybe it was a looming deadline that finally snapped your last nerve. Or an issue from your home life seeped over into work and made you edgy and cranky. Whatever the reason, sometimes leaders are rude to others. It happens….