Most likely, you’ve heard some variation of the following story: A young woman is getting ready to host her first big family gathering and wants to serve her grandmother’s “special recipe” roast. The woman calls her mother and asks for the recipe. The mother begins, “First you cut off both ends of the roast before…
Corporate Culture
The Urban Legend of Command and Control Management
An email arrived the other day; it was a request for assistance from a person who is gathering research for his Master’s study program. His thesis will explore, in part, a study of the demise of the command-and-control management style. I was happy to supply the information he sought. After sending the email, I found…
Leaders Set the Tone for Customer Service
This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I…
What’s New In Corporate Culture?
Randstad US, a global provider of HR services, recently commissioned the research firm Ipsos Public Affairs to survey a sampling of employed adults across the United States on their opinions about their company’s culture. You can review the findings here. As part of the research, Randstad used four definitions of company culture as cited in…