“How do we begin to change the culture of expectations in our organizations where instead of being held accountable for participating in learning and development activities, people will be held accountable for applying and using and changing their job performance?” —Robert Brinkerhoff This quote appeared in the August 2010 issue of T+D magazine. Brinkerhoff…
Expectations
Praising Mastery
I’m reading the book The Power of Respect by Deborah Norville. She cites a very interesting study from the journal Motivation and Emotion. In this study, a group of researchers from Reed College in Oregon studied whether one form of praise was more effective than another. The researchers used two different types of praise: “mastery”,…
What’s It Hurt To Ask?
I just returned from conducting on-site meetings for a new client. The CEO of this company hired me to help his employees make the transition to a new organizational structure. We’re doing a series of input meetings, SWOT analyses and informational interviews. Something that one of the employees said this morning is really sticking with…
When OK is The Best We Can Expect
The other day I was exchanging emails with my friend Kathleen who has extremely diverse interests. She’s an accounting software trainer/working artist / gallery owner. (How’s THAT for variety?!) It had been awhile since we’d talked and I inquired—“how are you?” Kathleen emailed back, “I’m fine…well, OK. But ‘OK’ is the new ‘Fine’, right?” After…