Does your team see you as trustworthy? And, do you know what measuring stick team members are using to arrive at their conclusions? For one, they’re checking out what direction your moral compass points. They’re watching to see if you: Make decisions ethically Display honesty Treat people with respect Take responsibility for your actions Avoid blaming others…
Management
SmartBlog on Leadership – Can Your Team Say No?
Twice a month, Lead Change Group authors write a blog post on the SmartBlog on Leadership site. Today it’s my turn with a post called How to Get Your Team to Speak Up. It’s based on my observation that many team leaders create a culture where saying “no” is unacceptable, thereby causing their team…
What to Do About Employees Who Don’t Care
I’ve never been much for watching sports. So when my kids started playing organized athletics, I was not very enthused. A friend who has already been there, done that told me “it’ll be different when you’re watching your own kid.” She’s right. When it’s my kid (and by extension, the other kids on the…
Why Call Center Employees Should Have Ellipticals Under Their Desk
I wrote a much-read blog post called Sitting Kills. What Your HR Department Can Do About It. In that post, I wondered what role HR departments should play when faced with data that says that people who sit for the majority of the day are 54% more likely to die of a heart attack. If…
7 Questions That Help Conversations Move Forward
The other day I attended a webinar led by Al Switzler, co-author of the books Crucial Conversations and Influencer. During the webinar Al made this point about interacting with colleagues: If your response to frustrating conversations is to increase the frequency of your key point or the volume of your delivery, but you don’t change…