Sometimes a tweet just sums it up perfectly. Ben Eubanks tweeted: “Verbal Spam”. Creates quite the mental picture, doesn’t it? How often are you subjected to verbal “spam” in the workplace? Probably more often than you’d like. My first reaction to Ben’s tweet was to imagine people who blather on, saying nothing of value. …
Management
Author Interview with John Spence
Earlier this year, I discovered the book Awesomely Simple and wrote a book review on it for this blog. I admired the book’s down-to-earth approach and wanted to learn more, so I reached out to its author, John Spence. John agreed to sit down with me last month for an interview. …
Leadership: It’s a 50-50 Deal
The “are leaders born or made?” debate. Said I wasn’t going to go there, but it’s just too irresistible. A couple of weeks ago on the HR Happy Hour, we had a discussion on this very issue. The Twitter backchannel was ablaze with people debating the topic. Personally, I grow weary of the debate because…
25 Free Leadership Development Resources
As part of my gig as a guest on the HR Happy Hour’s Leadership Show , I agreed to pull together some leadership resources for the Happy Hour listeners. When I talk with clients about leadership development, they often say one or both of the following: a) We don’t have the time to develop something…
Employees’ Wish List to Customer Service Leaders
A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …