I’m reading the book The Power of Respect by Deborah Norville. She cites a very interesting study from the journal Motivation and Emotion. In this study, a group of researchers from Reed College in Oregon studied whether one form of praise was more effective than another. The researchers used two different types of praise: “mastery”,…
Management
In the Family Way
Years ago, I attended a company-wide meeting in which the company’s President Pete addressed the employees. During his presentation, he declared, “It’s great to work here at XYZ Company. It’s like family here.” At the time I thought, “Well that’s a nice thing to say” and didn’t really give it another thought. So imagine my…
What’s It Hurt To Ask?
I just returned from conducting on-site meetings for a new client. The CEO of this company hired me to help his employees make the transition to a new organizational structure. We’re doing a series of input meetings, SWOT analyses and informational interviews. Something that one of the employees said this morning is really sticking with…
When Performance Review Meets the Customer Experience
I just returned from the grocery store, one that I frequent nearly every week. This is what I overhead as my groceries were being rung up and bagged today: Supervisor (to cashier): “When you’re done ringing her up, meet me upstairs for your evaluation.” Cashier: “OK.” Supervisor walks away. Cashier (to bagger): “Oh, man. ….
Walking the Leadership Talk
How many times have you heard someone opine, “Leaders must walk their talk”? I’m pleased to report that corporate learning & development manager and award-winning leadership blogger Dan McCarthy is doing just that. Dan, the host of the popular Leadership Carnival on his blog Great Leadership by Dan, knows first hand how time-consuming hosting a…