We’re closing in on nearly a year of blogging here at The People Equation. It’s been a fantastic journey, one that Alexia Petrakos (aka The WPChick) recently chronicled in a case study. (Thanks, Alexia, for helping launch the blog!) Blogging has opened up my professional horizons and increased my visibility within the online community. It’s led…
Professionalism
Giving Back
Miss Mulder greets me at the entrance to the kindergarten classroom. I settle into a child-sized chair at the front of a brightly colored floor rug (“The Pretty Rug” as Miss Mulder calls it) and arrange my reading materials. “Good morning!” I say cheerfully to a group of smiling, upturned faces. “Good morning!”responds the enthusiastic…
Employees’ Wish List to Customer Service Leaders
A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of …
Praising Mastery
I’m reading the book The Power of Respect by Deborah Norville. She cites a very interesting study from the journal Motivation and Emotion. In this study, a group of researchers from Reed College in Oregon studied whether one form of praise was more effective than another. The researchers used two different types of praise: “mastery”,…
The Anatomy of a Comment
Yesterday I posted my reaction to the various “comments” that a local art competition is receiving in our community. These comments are appearing in several places: the art competition’s website, the online version of the local newspaper and various other local blogs. Reading these comments caused me to reflect on the nature of discourse on…