February 19, 2010
A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of [...]
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January 9, 2010
Are you as amazed as I am by the incredible online presence of the HR community? Another fantastic example of a regional online presence of a national HR organization is NASHRM, the North Alabama Society for Human Resource Management. I was fortunate enough to have a blog post submission accepted by NASHRM for their RocketHR [...]
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