From the category archives:

Guest Blogger

Are Your Employees Going the Extra Mile?

June 4, 2010

Leaders, when’s the last time you saw your employees go the extra mile?  Today? Last week?  Last month? The photo at right was taken by Terry P., the Library Media Supervisor at my kids’ elementary school. (Back in the day, we called them “librarians”.) Shortly before this picture was taken, Terry had been doing an [...]

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Employees’ Wish List to Customer Service Leaders

February 19, 2010

A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of  [...]

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RocketHR

January 9, 2010

Are you as amazed as I am by the incredible online presence of the HR community?  Another fantastic example of a regional online presence of a national HR organization is NASHRM, the North Alabama Society for Human Resource Management. I was fortunate enough to have a blog post submission accepted by NASHRM for their RocketHR [...]

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Does Your Attitude Need a Surgeon General’s Warning?

July 21, 2009

How to prepare for the coming recovery by turning caution into action By Guest Blogger Dave Schrader   As the recession wears on, I’ve begun seeing a pattern in some clients that may cost them dearly in the near future: fear and caution are silently working their way deep into the organization’s psyche.  And those [...]

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