Helping people learn new things is super-fun. It isn’t always easy, but it’s always gratifying. For over two decades, I was a corporate trainer, conducting in-person learning programs and later, webinars, to a wide array of employees. I’ve facilitated programs in warehouses, stuffy conference rooms, outdoors, and with simultaneous translation to groups of non-English speakers….
Leaders See the Potential in Nearly Every Situation
As a leader, where do you focus your attention? If you said something like, “I fix problems” or “I help people improve,” you’d be like countless other leaders across the globe, primed to “close the gap” or strive for “relentless improvement.” And, according to psychologist Dr. Kathryn Cramer, you’re focus is misplaced. In her book…
Being Neighborly Builds Trust – #Sprinkles by @ChipRBell
Service that delights, surprises, and amazes—it’s what we crave as customers. And, we are all customers. We’re service providers, too. Whether it’s as an office professional, an entrepreneur, a restaurant manager, a volunteer, a manager, a parent—there is always the opportunity to serve. But “service with a smile” isn’t a given; companies invest millions each…
How to be A Great Leader
A few months ago, I reviewed Frank Sonnenberg’s latest book, Follow Your Conscience: Make a Difference in Your Life & in the Lives of Others. It is my great honor to host Frank’s guest post here today. Guest post by Frank Sonnenberg Great leaders achieve success by setting the bar high, encouraging teamwork, promoting win-win…
The Benefits of a Structured New Leader Transition Process
Do you remember what your first day on the job was like as a new leader? Was it a chaotic blur of new names and faces? Did you attend a jam-packed orientation session, with stacks of paperwork? Leaders who are starting a new job — be it transferring internally to a new department, or joining…