Book Review

Leaders Who Serve Others Drive Superior Results

March 16, 2015

  As a leader, how well have you served others? Serving others requires you to be daring, but not in the ways you might imagine. You probably won’t need to bungee jump off a bridge, or engage in some sort of epic battle. But you will need the courage step out of the spotlight, admit […]

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Being Neighborly Builds Trust – #Sprinkles by @ChipRBell

February 10, 2015

Service that delights, surprises, and amazes—it’s what we crave as customers. And, we are all customers.  We’re service providers, too. Whether it’s as an office professional, an entrepreneur, a restaurant manager, a volunteer, a manager, a parent—there is always the opportunity to serve. But “service with a smile” isn’t a given; companies invest millions each […]

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BS That Works – New Video Series

January 12, 2015

A few years ago, I read the book Influencer: The New Science of Leading Change. It remains one of my favorite business books of the last decade. The authors are part of a consulting firm called Vital Smarts and I’m subscribed to their newsletter. Vital Smarts has recently launch a series called The Behavioral Science […]

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Follow Your Conscience by @FSonnenberg

November 18, 2014

When my son was three years old, he and I had a wonderful teachable moment while shopping. As we left the grocery store with our purchases, I realized that a greeting card I meant to buy had slipped down into the shopping cart. I hadn’t yet paid for it. “Oh, we need to go back […]

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Book Review: The Culture Engine

September 29, 2014

In  the foreword of the book The Culture Engine management consultant Ken Blanchard highlights two elements of servant leadership. The first is “strategic leadership” which are practices that outline the “why” of the organization and form the basis of the company’s culture. The second element of servant leadership is “operational leadership” which is the day-to-day actions […]

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How to Develop Your Trusted Inner Circle

August 18, 2014

The other day I picked up a copy of Trust Rules: How to Tell the Good Guys from the Bad Guys in Work and Life from the library. “Good guys” and “bad guys” seemed a bit stark in its philosophy, but admittedly, the title caught my eye. So I checked it out and read it. I’m […]

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There is No Such Thing as an Ideal Leader

April 28, 2014

Looking back, I can now see it for what it was: there was some serious hero-worship going on. At the time, it didn’t really feel that way, because it was my boss. If you would have asked me before “the incident”, I would have said that I was doling out well-deserved respect to my work […]

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Tips for Dealing with an Imperfect Boss

April 14, 2014

It’s easy to toss off “nobody’s perfect” in response to someone’s shortcomings when the stakes are small. But, in an important relationship such as the one we have with our boss, we are far less likely to be so benevolent. In truth, nobody is “perfect” and this goes for those with leadership titles as well. […]

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Leaders—Call Forth Your Courageous Nature

March 20, 2014

Editor’s note: this is a guest post from Dr. Kathy Cramer, author of the book Lead Positive, which came out this week. I’m delighted to help Kathy spread the word about how leaders can use “asset based thinking” to achieve greater results for their teams and organizations. Leaders know that it is important to be […]

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Employee Engagement – Ignore the Outliers

August 29, 2013

This is a multi-part series on employee engagement based on my interview with New York Times best-selling author Kevin Kruse. As a former business owner and winner of a “Best Place to Work” award, Kevin has a wealth of real-life experience. I found him to be funny, down-to-earth and very reasonable in his approach to […]

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