7 Things to Say When You Catch Someone Doing Something (Nearly) Right

March 7, 2016

Last week, I had the privilege of interviewing best-selling author and speaker Ken Blanchard. Last year Blanchard and co-author Spencer Johnson issued a revised version of their management classic The One Minute Manager. Titled The New One Minute Manager, the parable was tweaked to reflect the realities of today’s workplace. When we talked, I asked […]

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Reaming Out an Employee While You’re on the Treadmill – Bad Boss

January 25, 2016

Well, here’s a new way to conduct performance management discussions: ream an employee out while you’re on the treadmill. I was at the gym. Near me, there was a guy on the treadmill vigorously exercising while wearing earbuds and talking into his microphone. Loudly. There was little doubt about what was going on: he was having a “performance conversation” […]

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Simple Questions Leaders Can Use to Improve Peer Relationships

December 10, 2015

Engagement isn’t just for leaders and the people they lead. It’s also important for leaders to engage with their peers, write authors Bob Anderson and Bill Adams of the recently released book Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results. I did a riff on Anderson’s and Adams’ quote, “Leadership teams must […]

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Leaders as the Curators of Their Messages

October 19, 2015

What if, as leaders, we were effective curators of our message? What if we coached our employees to be effective curators as well? The origins of the word “curator” are from the Latin word curare meaning “to care.” In this world where there is simply too much information to digest, leaders must find a way […]

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One Simple Way for Leaders to Build Trust

April 30, 2015

What’s the single most effective way for a leader to build trust with his or her employees? It’s to show that you genuinely care about your employees’ career well-being. And one of the simplest ways to do this is to maintain consistent, non-distracted face-to-face (or video chat, or phone conversation) time with those you lead. […]

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BS That Works – New Video Series

January 12, 2015

A few years ago, I read the book Influencer: The New Science of Leading Change. It remains one of my favorite business books of the last decade. The authors are part of a consulting firm called Vital Smarts and I’m subscribed to their newsletter. Vital Smarts has recently launch a series called The Behavioral Science […]

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Free Resource – 18 Ways to Think Before You Speak

December 4, 2014

Why is it so hard to shut up? Evidently, many people ask themselves that question and a Google search leads them to my blog. Go figure. So I pulled together a nifty tip sheet called “Why is It So Hard to Shut Up? 18 Ways to Think Before You Speak.” It’s a downloadable tip sheet […]

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3 Things Every Leader Should Ask at Update Meetings

September 25, 2014

Leaders, do you want a simple, easy-to-remember process for staying up-to-date with your team’s workload? Here’s an idea I heard from my colleague Sally. (She said it was OK to share with my blog readers, so, thanks Sally!) Sally told me about a process that one of her favorite managers created to stay in communication […]

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How to Foster Creativity, Communication and Connection with Your Team

August 11, 2014

Would an executive at your company set up shop in the middle of the IT help desk, hang a gutted fish over his desk and declare, “The doctor is in?” In effect, that’s what Paul Bennett, chief creative officer at IDEO, has done, and he claims it’s helped him foster creativity in a way he […]

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Leadership by Ranting is No Way to Inspire People

June 30, 2014

It’s tough to respect a leader who’s always losing his cool. Case in point: during college, I worked in a family-owned Italian restaurant whose proprietor had a fiery, larger-than-life personality. When he was frustrated, ‘Tony” was prone to emotional outbursts. One day, I received this upbraiding for not setting up the salad bar correctly: “You […]

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