Imagine for a moment that there is a sudden change in leadership in your organization. You now have a new Vice President overseeing your area and you’re unsure where you stand in this person’s esteem. This is exactly the situation my colleague Sally is currently facing. Recently Sally confided in me that she was feeling…
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My At-Work Gratitude List
In my first-grader’s backpack last night was a completed assignment: “Five Things I’m Thankful For”. Along with her stuffed animals, bedroom and house, she’s thankful for her Mom and her Dad. It’s nice to know we made the list. Counting one’s blessings is a very grounding thing to do. For years, I’ve kept a Gratitude…
What We Teach How We Learn
I’m pleased to announce the launch of a resource that focuses on my core passion: helping people grow professionally. Learning and development professional Benjamin McCall has launched a new e-book called What We Teach How We Learn. The book features ten essays from people in the world of learning and development. Inside this book, you…
Leaders Set the Tone for Customer Service
This month over at the LeaderTalk blog, the monthly theme is “A Leader Focuses on Customers” and LeaderTalk author Becky Robinson has asked us to contribute a related blog post. Great customer service starts with the culture a leadership team creates, so it’s a great theme to feature on a leadership blog. Earlier this summer, I…
Leaders: Maximize Employee Training
“How do we begin to change the culture of expectations in our organizations where instead of being held accountable for participating in learning and development activities, people will be held accountable for applying and using and changing their job performance?” —Robert Brinkerhoff This quote appeared in the August 2010 issue of T+D magazine. Brinkerhoff…