As a leader, how well have you served others? Serving others requires you to be daring, but not in the ways you might imagine. You probably won’t need to bungee jump off a bridge, or engage in some sort of epic battle. But you will need the courage step out of the spotlight, admit…
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Why Leaders Must Go Beyond Strategy to Grow Their Business
Research indicates that once a company grows beyond the entrepreneurial phase, new leadership traits are needed to continue along the growth curve. Most senior executives in mid-size organizations have a solid handle on strategy and how to go to market, but they often lack vital people skills to build their growing workforce. If you are…
6 Truths about Training and Development
Helping people learn new things is super-fun. It isn’t always easy, but it’s always gratifying. For over two decades, I was a corporate trainer, conducting in-person learning programs and later, webinars, to a wide array of employees. I’ve facilitated programs in warehouses, stuffy conference rooms, outdoors, and with simultaneous translation to groups of non-English speakers….
Leaders See the Potential in Nearly Every Situation
As a leader, where do you focus your attention? If you said something like, “I fix problems” or “I help people improve,” you’d be like countless other leaders across the globe, primed to “close the gap” or strive for “relentless improvement.” And, according to psychologist Dr. Kathryn Cramer, you’re focus is misplaced. In her book…
Being Neighborly Builds Trust – #Sprinkles by @ChipRBell
Service that delights, surprises, and amazes—it’s what we crave as customers. And, we are all customers. We’re service providers, too. Whether it’s as an office professional, an entrepreneur, a restaurant manager, a volunteer, a manager, a parent—there is always the opportunity to serve. But “service with a smile” isn’t a given; companies invest millions each…