April 19, 2012
Overhead at my favorite coffee shop the other day: “My boss is a total psycho!” I wanted to turn around and say, “Oh, really? And just how exactly do you know this? Are you clinically trained to diagnose mental illness?” But of course, someone’s medical credentials aren’t the point. The point is, humans crave linguistic shortcuts—a [...]
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April 10, 2012
I love “people equations”—any formula (scientific or otherwise) that can provide a framework that helps us interact more effectively with clients, peers, suppliers, leaders, and team members. I recently encountered an article that quoted positive-psychology expert Martin Seligman as saying that he uses something called the “Losada Ratio” when talking with people he cares about. [...]
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